Refund Policy
Please allow 5-10 business days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as we can. Once the order has shipped, please allow 5-14 business days in Canada and United States.
Change of Address
We are not able to change a shipping address after an order has been processed. Additionally, we are unable to redirect a delivery once it has shipped out.
Refused Package/Wrong Address
In the event that an order is sent back to us due to the package being refused or undeliverable for any reason, you will be charged the return shipping fee. Once the package is in our possession, we will contact you to determine how you would like to proceed.
Shipping Delays
Some delays in shipping may occur due to unforeseen circumstances. We are not responsible for any shipping delays.
Taxes and Duties
Taxes are determined at time of checkout depending on the destination of the package.
You will be charged according to your provincial tax rate shown at time of checkout. There are no additional taxes or duties charged to you upon delivery from our side as the price communicated through your quote would be the official price from Drain Saver. If you are charged over the border duties once the package has arrived, we are not responsible as this is a charge from your government, not our company.
Shipping Rates
All shipping fees are non-refundable. Shipping times are estimated and start from the date the order has been shipped out.
Please use a valid street address, as we cannot ship to PO or APO boxes. Please note, order modifications cannot be made after the order has been shipped.
Customs, Duties & Other Fees
Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order.
Any abandoned packages are at the responsibility of the customer.
In order to comply with export regulations, we are required by Canadian law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of Canadian law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.
If you have any further questions contact us at info@drainsaver.ca
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@drainsaver.ca
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@drainsaver.ca
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@drainsaver.ca.